We conducted hands-on workshops for the customer service and contact center teams of one of our clients, focusing on how to handle customer data requests under the GDPR. The sessions were attended by frontline staff who regularly deal with challenging inquiries, including complaints from dissatisfied or frustrated customers.
In these focused, three-hour workshops, participants deepened their understanding of data protection rules and worked through real-life scenarios to develop clear, legally sound response strategies. The outcome includes not only stronger legal awareness, but also the foundation for internal guides that will help teams respond consistently, confidently, and in full compliance.
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