What was the problem?
The client has a network of customer service outlets and its business inevitably involves the processing of customers’ personal data. In the past, the client has faced several breaches due to negligence on the part of its staff (e.g. leaving a document with customer data in the wrong place in the branch, accidentally giving one customer documents relating to another customer).
How did we help the customer?
We carried out an analysis with the client of the risks associated with the day-to-day work of the customer service centre and the tasks carried out by the staff. We identified key behaviours that could generate a risk of breaches. With this in mind, we developed content for a new e-learning course for staff, which is periodically implemented in the client’s organisation.
What has the client gained?
Thanks to our support, the client is able to significantly minimise the risk of further breaches and improve the data protection competence of its staff. This is because breaches usually occur as a result of the mistakes of individuals who do not properly follow the applicable procedures.
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